Service Agreement

MASTER SERVICE AGREEMENT Realm Studios / Realm International Inc. Effective Date: The date Customer first accepts this Agreement or begins using the Services. 1. Parties This Master Service Agreement (“Agreement”) is entered into between: Realm International Inc. (d/b/a Realm Studios), a Delaware corporation (“Company,” “we,” “us,” or “our”), and the individual or entity accepting this Agreement (“Customer,” “you,” or “your”). 2. Definitions “Services” means the Character Constellation platform, Realm Studio tools, AI character experiences (including Shadow Realm, Jesur-Realm, Santa-Realm, and related offerings), voice features, white-label solutions, APIs, hosting, and any related professional or support services provided by Company. “Customer Content” means any text, images, audio, characters, stories, data, or other materials submitted or uploaded by Customer. “Platform” means the software, systems, and infrastructure operated by Company to deliver the Services. “Output” means any text, audio, image, or other content generated by the Services in response to Customer inputs. 3. Services 3.1 Company will provide Customer with access to the Services described in any applicable order form, proposal, or online plan selection. 3.2 Company may update, improve, or modify the Services from time to time, provided such changes do not materially reduce core functionality during a paid term. 3.3 White-label, custom character, or enterprise features may be subject to additional terms set forth in a separate statement of work or order form. 4. Acceptable Use Customer agrees not to use the Services to: Violate any applicable law or regulation Upload, generate, or distribute child sexual exploitation material or any content involving minors in a sexual context Engage in harassment, threats, scams, fraud, or hate speech Infringe intellectual property or privacy rights of others Attempt to reverse-engineer, disrupt, overload, or gain unauthorized access to the Platform Use the Services to build a competing product using Company proprietary models or systems Misrepresent AI-generated Output as solely human-created where disclosure is required by law Company may suspend or terminate access for violations of this section. 5. AI-Generated Output 5.1 The Services use artificial intelligence to generate character responses, dialogue, and related Output. Output may be inaccurate, incomplete, or inappropriate. 5.2 Customer is solely responsible for reviewing Output before relying on it or publishing it. Company is not responsible for any decisions, actions, or consequences arising from Customer’s use of Output. 5.3 Company does not guarantee that Output will be unique, error-free, or suitable for any particular purpose. 5.4 Customer inputs may be processed by Company systems and third-party AI infrastructure providers solely to deliver and improve the Services. Company does not sell Customer conversations as training data to unaffiliated third parties. 6. Fees and Payment 6.1 Customer agrees to pay all fees associated with the selected plan, subscription, or custom engagement. 6.2 Fees are non-refundable except as expressly stated in this Agreement or required by law. 6.3 Company may change pricing upon notice; changes will apply at the start of the next renewal period unless otherwise agreed in writing. 6.4 Late payments may result in suspension of access until balances are paid. 7. Customer Obligations Customer agrees to: Provide accurate account and contact information Use the Services only for lawful purposes and in accordance with Section 4 Maintain the confidentiality of login credentials Be solely responsible for Customer Content and for use of the Services by its authorized users 8. Intellectual Property 8.1 Company IP. Company retains all right, title, and interest in and to the Platform, software, AI models, underlying technology, trademarks, and documentation. 8.2 Customer Content. Customer retains ownership of Customer Content. Customer grants Company a limited license to host, process, and display Customer Content solely as needed to provide the Services. 8.3 Generated Output. Subject to Customer’s compliance with this Agreement, Customer may use Output for its internal and commercial purposes. Company does not claim ownership of Customer’s specific character concepts or story content created by Customer. 8.4 Feedback provided by Customer may be used by Company to improve the Services without obligation. 9. Confidentiality Each party agrees to protect the other party’s confidential information with reasonable care and to use it only for purposes of performing under this Agreement. This obligation survives termination for three (3) years, or longer for trade secrets. 10. Data and Privacy Company will process personal data in accordance with its Privacy Policy and applicable law. Customer is responsible for obtaining any consents required for data it submits to the Services. 11. Warranties and Disclaimers 11.1 Company warrants that it will provide the Services in a professional manner consistent with industry standards. 11.2 EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS.” COMPANY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 11.3 Company does not warrant that the Services will be uninterrupted, error-free, or meet Customer’s specific requirements. 12. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW: Company’s total liability under this Agreement shall not exceed the fees paid by Customer to Company in the twelve (12) months preceding the claim. Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, even if advised of the possibility of such damages. 13. Term and Termination 13.1 This Agreement begins on the Effective Date and continues for the term of the applicable subscription or engagement. 13.2 Either party may terminate for material breach if the breach remains uncured thirty (30) days after written notice. 13.3 Company may suspend access for non-payment, misuse, or violation of Section 4. 13.4 Upon termination, Customer’s access ends. Company may delete Customer Content after a reasonable period unless otherwise agreed in writing. 14. Indemnification Customer will indemnify and hold Company harmless from claims arising out of Customer Content, Customer’s misuse of the Services, Customer’s violation of this Agreement or applicable law, or Customer’s use of Output. 15. Copyright / DMCA If you believe content on the Services infringes your copyright, please send a notice to [email protected] with the information required under the Digital Millennium Copyright Act (17 U.S.C. § 512). Company will respond in accordance with applicable law. 16. General 16.1 Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to conflict of law principles. 16.2 Dispute Resolution. The parties will first attempt to resolve disputes in good faith. Any unresolved dispute shall be resolved in the state or federal courts located in Delaware, unless otherwise required by law. 16.3 Entire Agreement. This Agreement, together with any order forms or statements of work, constitutes the entire agreement between the parties and supersedes prior discussions. 16.4 Amendments. Company may update this Agreement by posting a revised version. Continued use of the Services after notice constitutes acceptance of the updated terms for subsequent periods. 16.5 Assignment. Customer may not assign this Agreement without Company’s prior written consent. Company may assign to an affiliate or successor. 16.6 Severability. If any provision is held unenforceable, the remaining provisions remain in effect. Contact Realm Studios / Realm International Inc. Email: [email protected] Web: https://realm-studios.ai By accepting this Agreement or using the Services, Customer acknowledges that it has read, understood, and agrees to be bound by these terms.

PRIVACY POLICY Realm Studios / Realm International Inc. Last Updated: July 27, 2026 1. Introduction Realm International Inc. (d/b/a Realm Studios) (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, the Character Constellation platform, Realm Studio tools, related AI character experiences, and any associated services (collectively, the “Services”). By using the Services, you agree to the practices described in this Policy. 2. Information We Collect A. Information you provide Identifiers: name, email address, phone number, job title Commercial information: company name, address, website, billing details Account credentials Customer Content: characters, stories, images, messages, voice inputs Communications you send to us B. Information collected automatically IP address, browser type, device type, operating system Usage data (pages visited, features used, timestamps) Cookies and similar technologies C. Information from third parties Payment processors, authentication providers, analytics tools, and AI infrastructure providers (where applicable) 3. How We Use Information We use the information we collect to: Provide, operate, secure, and improve the Services Create and manage accounts Process payments and send related notices Respond to inquiries and provide support Personalize experiences and develop new features Monitor for abuse, security issues, and compliance with our terms Comply with legal obligations Send service-related communications and, where permitted, marketing (you may opt out of marketing at any time) 4. AI and Content Processing When you interact with AI characters or generate content, your inputs and related data may be processed by our systems and third-party AI infrastructure providers to generate responses and operate the Services. We do not sell your personal conversations or Customer Content as training data to unaffiliated third parties. We may use aggregated or de-identified data to improve the Services. 5. How We Share Information We may share information with: Service providers / subprocessors who assist us (hosting, payment processing, analytics, email delivery, AI model infrastructure) under contractual obligations to protect the data Professional advisors (legal, accounting) under confidentiality obligations Authorities when required by law or to protect rights and safety A successor entity in connection with a merger, acquisition, or sale of assets We do not sell personal information. 6. Cookies and Tracking We use cookies and similar technologies for essential functionality, analytics, and performance. You can control cookies through your browser settings. Disabling certain cookies may affect how the Services function. 7. Data Retention We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize data in accordance with our practices. 8. Security We implement reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure. 9. Your Rights and Choices General rights: Depending on your location, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing. California residents (CCPA/CPRA): You have the right to know the categories of personal information we collect (listed in Section 2), the purposes of collection, and the categories of third parties with whom we share it. You have the right to request deletion, correction, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise rights, email [email protected]. We will not discriminate against you for exercising your rights. Marketing: You may opt out of marketing emails by using the unsubscribe link or contacting us. 10. Children’s Privacy The Services are not directed to children under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will delete it. Certain experiences (for example, Santa-Realm) may be family-oriented; parents or guardians are responsible for supervising minors’ use. 11. International Users The Services are operated from the United States. If you access them from outside the U.S., your information may be transferred to and processed in the United States and other countries that may have different data protection laws. Where required, we use appropriate safeguards for such transfers. 12. Changes to This Policy We may update this Privacy Policy from time to time. The “Last Updated” date will reflect changes. Continued use of the Services after an update constitutes acceptance of the revised Policy where permitted by law. 13. Contact Us Realm Studios / Realm International Inc. Email: [email protected] Web: https://realm-studios.ai To exercise privacy rights or submit a privacy-related request, email the address above with the subject line “Privacy Request.”

Master Service Agreement & Privacy Policy